Plateon Concierge
An AI-powered digital concierge for hospitality - built by Plateon Technology to manage guest enquiries and reservation-related conversations across WhatsApp, web and voice.
[ 01 ]
Guest Enquiries
Answers the questions guests actually ask - before, during and after their visit - consistently and around the clock.
[ 02 ]
Reservation Conversations
Handles reservation-related requests in conversation, from availability questions to changes, within the property's own rules and systems.
[ 03 ]
Every Channel
One concierge across WhatsApp, web and voice, so guests reach the property in whatever way suits them.
Fitted to each property
Plateon Concierge is not an off-the-shelf chatbot. As with everything we build, it is configured around each property's workflows, tone and systems - so it behaves like part of the team, not a widget.